Medical Practice Admin, Simplified
PocketPractice is an all-in-one platform for healthcare practitioners, agents, and institutions to manage patients, appointments, claims, and practice administration — all in one place.
Platform Highlights
10,000+
Claims Processed
350+
Active Practitioners
45+
Medical Aid Schemes
99.8%
Platform Uptime
Platform Services
Everything You Need to Run Your Practice
Purpose-built for South African healthcare practices, with tools designed around real-world practice administration and patient care.
Claims Submission
Submit medical aid claims electronically and track every stage from submission to payment.
Financial Reporting
Monitor your practice revenue, track payments, and understand performance through simple dashboards.
Notifications
Stay updated with claim responses, missing information alerts, and important administrative reminders.
Document Management
Securely store and manage HPCSA documents, BHF registrations, consent forms, and supporting records.
Appointment Scheduling
Manage your calendar and link appointments directly to billing and claims.
Authorization Management
Request and track medical aid authorizations for admissions, procedures, and ongoing care.
Seamless Claim Processing
A guided, end-to-end claim experience tailored to South African healthcare workflows.
Multi-Scheme Support
Works with Discovery Health, GEMS, Bonitas, Momentum, Medihelp, and all registered South African medical aid schemes.
How It Works
From Sign-Up to Payment in 4 Steps
Getting started is simple. Our guided setup gets your practice up and running in minutes, not days.
Create Your Account
Create your account and choose your role — Practitioner, Agent, or Institution.
Set Up Your Practice
Set up your practice or institution details and upload required documentation.
Manage & Submit
Manage appointments, patients, and submit claims — all from one place.
Track & Get Paid
Track claim progress and receive payments, with clear visibility at every step.
Who It's For
Built for Every Healthcare Role
Whether you're a solo GP, a claims bureau, or a hospital group — PocketPractice adapts to your workflow and scale.
For Practitioners
For private and group healthcare practitioners
Submit claims, manage patients, track payments, and simplify your practice administration.
- Submit claims to all major SA medical aids
- Manage patient records and appointments
- Upload HPCSA & BHF registration documents
- Track payments and financial summaries
- Receive claim response notifications
For Agents
For third-party claims administrators
Manage claims for multiple practitioners from one centralized dashboard.
- Link to multiple practitioners
- Process claims on their behalf
- Consolidated multi-practitioner dashboard
- Cross-provider status tracking
- Agent-level financial reporting
For Institutions
For hospitals, clinics, and healthcare facilities
Coordinate practitioners, manage authorizations, and streamline institutional workflows.
- Multi-user institution accounts
- Hospital authorisation workflows
- Patient admission management
- Centralised document tracking
- Institutional financial dashboards
Security & Compliance
Your Data, Secure and Compliant
Patient information deserves the highest standard of protection. PocketPractice is built with security-first architecture and full South African regulatory compliance.
POPIA Compliance
Built from the ground up to comply with South Africa's Protection of Personal Information Act. Patient data is handled with full regulatory adherence.
End-to-End Encryption
All data in transit and at rest is encrypted using industry-standard protocols. Documents and patient records are stored with AES-256 encryption.
Role-Based Access Control
Strict permissions ensure practitioners, agents, and institutions only access data relevant to their role. Full audit trails on every action.
Secure Cloud Infrastructure
Hosted on enterprise-grade cloud infrastructure with 99.8% uptime SLA, automatic backups, and disaster recovery protocols.
Two-Factor Authentication
Optional 2FA adds an extra layer of protection to user accounts. Enterprise SSO available for institutional deployments.
Aligned with HPCSA and BHF requirements
Built in line with Health Professions Council of SA requirements and Board of Healthcare Funders guidelines for healthcare administration.
Ready to Streamline Your Claims?
Join healthcare professionals across South Africa who trust Digital Universal Claims for their medical aid administration.